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Customer Support


Context Help

If you get lost inside our Control Panel, the very first step you should take is to press the Help button, which is visible on each and every page. A pop-up menu will show up. It contains in-depth info about all the operations that you can carry out on the page in question. Each pop-up window shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast assortment of instructional videos explaining how to work with our Control Panel. They're shot for those of you who would like to see how things are being done instead of just reading articles. In this way, everyone can swiftly find their way around our web hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you are looking for, have a glimpse at our comprehensive FAQ section, which includes questions asked by actual customers and offers real solutions. We periodically "revamp" our Frequently Asked Questions section with new entries so as to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the solution you need in the FAQ section either, you can touch base with our excellent team of tech support engineers available 24/7/365 and eager to help you with any question. Each trouble ticket you send will be answered within 1 hour (the average support ticket response time being about 20 mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 220542

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com